ITEMS PURCHASED ONLINE

We guarantee to refund or exchange any item you’re not completely happy with your order, providing the item(s) is in an unused and sellable condition within 14 days of purchase. All UK returns are free of charge. Please make sure that postal returns are securely packaged, and sent back using the original packaging.

We aim to process all returns as soon as we receive the goods back in our store. However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.

For information on refunds please see our Terms and Conditions

RETURNING BY POST 


UK Customers 

If you want to return an item for any reason, please complete the returns forms received with your order, include it in your parcel and follow the DPD returns instructions on the DPD returns form included in your delivery documents.

Follow the returns by post instructions above and return parcels using your local postal services to: Seven Liverpool, Unit 98, 6 Paradise Street, Liverpool, L1 3EU

If you have any questions, please contact a member of our Customer Help team at Help@7Liverpool.com or call us on (+44) 0151 268 6975 and we’ll do everything we can to help you.

All UK returns postage is free of charge.If you choose not to use the DPD returns service included in your order and use any other returns method, you will be liable for the full cost of this. Please keep confirmation of postage as proof that you have returned your items to us. 

International Customers 

For all International orders, the customer is responsible for returning items and any costs incurred for postage. On refunds for International orders, the original delivery cost will be deducted from the total amount refunded back to your account.

Using your local postal service, follow the returns by post instructions above and return your order to: Seven Liverpool, Unit 98, 6 Paradise Street, Liverpool, L1 3EU

Once your return has been received it will be processed and refunded within 5 working days. You will receive email confirmation once your refund has been processed. If you are exchanging an item we will contact you to confirm the re-dispatch charge.

If you have any questions, please contact a member of our Customer Help team at Help@7Liverpool.com or call us on (+44) 0151 268 6975 and we’ll do everything we can to help you.

FREE RETURNS TO STORE  

Simply bring your order and delivery documents to the Seven store within 14 days of your receipt and we will be happy to refund or exchange, providing your items are in an unused and saleable condition. Please note that we cannot offer exchanges for orders paid for by PayPal in store, and any refunds for orders paid for by PayPal may take 14 days to process.

REFUNDS 

If you’d like a refund, these will be given at the original purchase price and made to your original method of payment.

On rare occasions, some refunds may take longer than expected to process, however we aim to process all refunds as soon as your items are received back at our store. Once your order has been refunded you will receive notification via email.

For information on refunds please see our Terms and Conditions

EXCHANGES

Items purchased in store 

Our returns policy is displayed at all till points and is reiterated on your receipt.

Seven will only refund any merchandise that is returned unworn or unused, with the original tags still attached, within 14 days of purchase upon production of a valid receipt (excluding shoecare).

Seven are happy to give an exchange or gift card on any merchandise that is returned unworn or unused, with the original tags still attached, within 28 days of purchase upon production of a valid receipt (excluding shoecare).

Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card, the refund will be made to this card provided the cardholder is present and in possession of the card, otherwise an exchange will be offered. Please note a refund back onto a debit or credit card/PayPal can take between 5 and 10 working days to appear.

This does not affect your statutory rights.